Thank you for shopping with SkynFics. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund and return policy below.

Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The return request must be initiated within 7 days of receiving the product.

  • Products that have been used, tampered with, or not in their original condition will not be eligible for return or exchange.

  • Gift cards, promotional items, and sample products are non-returnable.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] with your order number and reason for the return.

  2. Our team will review your request and provide return instructions.

  3. Pack the product securely and ship it to the return address provided.

  4. Once we receive the returned item, we will inspect it and process your refund or exchange within 7-10 business days.

Refund Policy

  • Refunds are processed to the original payment method used during the purchase.

  • Once your return is approved, the refund will be initiated, and you will receive a confirmation email.

  • Depending on your bank, it may take 5-7 business days for the amount to reflect in your account.

  • Shipping charges (if any) are non-refundable.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sending an email to [email protected] with the following details:

  • Your order number

  • Clear photos of the product and packaging

  • A description of the issue

Our team will review your complaint and provide a replacement or refund as per our policy.

Cancellations

  • Orders can only be canceled within 24 hours of placing the order.

  • If the order has already been shipped, we cannot process a cancellation.

  • Refunds for canceled orders will be processed within 5-7 business days.

Non-Returnable & Non-Refundable Items

  • Opened or used skincare products due to hygiene reasons

  • Gift cards, promotional giveaways, and free samples

  • Products purchased on sale or as part of a special promotion (unless defective)

Late or Missing Refunds

If you have not received a refund within the expected timeframe, please:

  1. Check your bank or credit card statement.

  2. Contact your bank, as it may take some time before your refund is posted.

  3. If you still have not received your refund, contact us at [email protected].

Contact Us

If you have any questions regarding our refund and return policy, feel free to reach out to us at: 📧 Email: [email protected]
📞 Phone: 9084588869
📍 Address:

Nidas Corporation

Street no 2, W N 25, Preet Vihar, Rudrapur 263153

Uttarakhand

We appreciate your trust in SkynFics and are committed to providing the best skincare experience possible.

0